![]() When you're ready to begin offering support on Snapchat, post an announcement on your story, encouraging people to ask you questions. Change your Snapchat settings so anyone can contact you. To offer customer service on Snapchat, access your settings to allow everyone to contact you and view your story.Īfter you scroll down to the Who Can section, make sure you've set both Contact Me and My Story to everyone, so that customers can contact you. Then tap the gear-shaped settings icon in the top-right corner. Open Snapchat and tap the ghost at the top of your screen. Before you start offering customer service via Snapchat, you need to make sure customers can contact you. Your Snapchat settings control who can contact you via the platform. ![]() #1: Set Up Your Snapchat for Customer Service Although your Snapchat profile may be public so customers can contact you, Snapchat allows companies to address customers' concerns in private conversations.Īt the end of their Snapchat story, Maybelline encourages fans to message them. That same demographic on Facebook is just 16% of users! However, more than 60% of Americans between 13 and 38 are Snapchat users, and 45% of users are between 18 and 24. ![]() Offering customer service on Snapchat may seem redundant if you already offer email or chat support. When customers typically expect a response within an hour, it may not matter if your support details last only a day. Impress customers with a quick response. ![]() How to Use Snapchat for Customer Support by Eric Sachs on Social Media Examiner.Īlthough Snapchat content disappears after 24 hours, businesses are starting to see how a platform with temporary content helps customer support teams to reach more customers more effectively: In this article, you'll discover how to use Snapchat features to provide helpful and engaging customer support. Snapchat's text, video, and phone chat features allow you to support customers in the format they prefer. Wondering how Snapchat can help you respond in real time? Do you want to expand your customer service channels?
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